Frequently Asked Questions
Everything you need to know about our sensory-friendly fashion.
What makes your clothing sensory-friendly?
Our garments are designed specifically for individuals with sensory processing sensitivities. We use ultra-soft organic fabrics, flat-locked seams, and printed heat-transfer labels instead of itchy physical tags to ensure maximum comfort.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 10-14 business days depending on the destination and customs processing.
What is your return policy for sensitive items?
We offer a 30-day 'Comfort Guarantee.' If a garment does not meet your sensory needs, you can return it for a full refund or exchange, provided it is in its original condition with the packaging intact.
Are your fabrics chemical-free and non-toxic?
Yes, we prioritize health and safety by using OEKO-TEX certified fabrics and non-toxic dyes, ensuring our clothing is safe for even the most sensitive skin types.
How should I wash my Sensory Smart garments?
To maintain the integrity of the soft fibers and flat seams, we recommend machine washing on a cold, gentle cycle and tumble drying on low heat or air drying.
Do you offer adaptive features like magnetic closures?
Many of our items include adaptive features such as magnetic buttons, easy-pull zippers, and wide neck openings to assist with independent dressing.