Returns & Exchanges
At Sensory Smart, we understand that comfort and sensory-friendly fit are essential, which is why we offer a 30-day window for returns or exchanges on all unworn items. If your garment doesn't feel exactly right, we are committed to helping you find the perfect tactile match.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Prepare the Package
Place the unwashed, unworn items with their original tags into the shipping bag, ensuring all sensory-friendly packaging is included.
Attach the Label
Print the prepaid shipping label provided via email and securely affix it to the outside of your return package.
Receive Your Refund
Once our warehouse receives and inspects your items, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing